Return & Refund Policy
Our approach to fair, transparent, and customer-focused refunds
At GallaBook, we are committed to ensuring customer satisfaction with our products and services. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are handled, providing transparency and clarity to our valued customers.
Eligibility for Returns and Refunds
- Service Subscriptions: Due to the digital nature of our software, service subscriptions are generally non-refundable once activated. However, if you experience significant technical issues or service outages, please contact our support team to discuss possible solutions or exceptions.
- Billing Errors: If you believe there has been an error in billing or payment, please notify us within 15 days of the invoice date. We will review and, if confirmed, promptly issue a refund or credit adjustment.
- Cancellations: You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle. No partial refunds are provided for unused periods unless otherwise agreed.
How to Request a Return or Refund
- Contact our customer support via email or phone with your account details and reason for the request.
- Provide any relevant documentation or evidence supporting your claim.
- Our team will review your request and respond within 5 business days with a resolution.
Refund Processing
Approved refunds will be processed using the original payment method. The time for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Items and Exceptions
- Custom development or feature requests completed as part of your subscription are non-refundable.
- Charges for third-party integrations or services not controlled by GallaBook may not be refundable.
- Any misuse or violation of the Terms & Conditions may void refund eligibility.
Customer Support Commitment
Our support team is here to help resolve any issues you may encounter. We encourage you to reach out before requesting a refund, as many concerns can be addressed quickly to your satisfaction.